Refund policy
Our Promise
We want you to be happy with your Iron & Oak order. If something isn’t right, reach out and give us the chance to make it right.
Returns
Unused and unopened products may be returned within 5 days of delivery for a refund of the product price.
Return shipping is the customer’s responsibility unless your order arrived damaged, defective, or incorrect.
Because our soaps are personal-use products, we cannot accept returns on bars that have been used or opened/unwrapped.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or contains the wrong item, contact us within 2 days of delivery. Please include your order number and a photo of the issue. We’ll arrange a replacement or refund at no additional cost to you.
How to Start a Return or Refund Request
Contact us with:
- Your order number
- The item(s) involved
- A brief description of the issue or what happened
- Whether you would prefer a refund or replacement
We’ll respond within 2 business days.
Refunds
Once approved, refunds are issued to the original payment method. Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider. Original shipping charges are non-refundable unless the return is due to an error on our part or the order arrived damaged or defective.
Gifts
If you received an Iron & Oak product as a gift, we’ll still do our best to help. Please have the original order number available when you contact us.